Support

We usually reply to email within two days. Reports sent from the app are reviewed within 24 hours.

Stuck on the trail? Email russellongdev@gmail.com and include your iPhone model and iOS version if you can. Screenshots help a lot.

My steps are not counting

Check Settings, then Privacy & Security, then Health, then Chonky, and make sure step reading is allowed.
Steps come from Apple Health, so the Health app needs a step source such as your iPhone or Apple Watch.
Manual Walk powers the solo adventure. Only Apple Health steps on iPhone count for Pack, Daily Dash, and leaderboards.

Packs, Friends, Leaderboards, and Invite Friends need Sign in with Apple and an internet connection. The first time you open Friends, Pack, or Leaderboards, the app asks you to agree to our community rules.
Every feature is open from your first day, including the Pack tab, Daily Dash, and Leaderboards. Walking earns Coins, chests, new regions, and story chapters.
Start a Pack from the Pack tab, or tap Join with Code and enter a code from the Pack leader. In a Pack, your Apple Health steps on iPhone count for Team Battle, one fight the whole Pack shares, and Daily Dash, a one-day step race.
The Pack leader can make new invite codes, remove members, and make someone else the leader. A leader who wants to leave hands the Pack on first, or disbands it.
You show up on leaderboards only when Public Profile and Leaderboards are both on, in Settings under Online Sharing. Both start off, and leaderboards never show your friend code.
Online features may pause when the service cannot verify a request. Your solo Journey and Home never depend on them.

To add a friend, open Pack, then Friends, and send a request with their friend code. It looks like CG-XXXXXXXXXX. You become friends once they accept.
Invite Friends is in Profile. While invites are open, when a friend uses your invite and then joins or starts a Pack and takes a walk within 30 days, you both get 500 Coins once their account is a day old. When invites are paused, Invite Friends says so and no Coins are paid, but you can still share your code.
Each new account can use one invite, within 7 days of making the account. You can't invite yourself, and you can earn from up to 5 invites a week and 20 in total. Coins are in-game currency with no cash value.
Using a friend's invite also sends you a friend request from them, which you can accept or decline.

Tap a player in Friends, Friend Requests, Leaderboards, or your Pack, then choose Report or Block. Pack members can report their Pack's name, and the App Clip has Report this invite. The other player is never told who reported them.
Blocking ends a friendship, stops their requests, and hides you from each other on leaderboards and in Pack Pulse. A blocked player in your Pack stays until the Pack leader removes them or you leave. You can undo a block in Settings, under Blocked Players.
We review every report sent from the app within 24 hours, and we reply to email within two days.
If your online features are paused, email us and we'll explain why.

Purchases go through your Apple account and RevenueCat verifies access. To restore permanent extras or Chonky Club on a new device, open Profile > Settings > Shop and use Restore Purchases. You can buy Chonky Club and No Banner Ads without signing in; if you sign in later, the purchase moves to your account. If it does not show up there, use Restore Purchases.
Gem packs need an online connection but no account. Each pack is delivered once to the wallet of the account you are signed in to, and the balance in the app is that server-owned balance. Bought while signed out? The Gems wait on your iPhone and go to the first account that signs in with Apple on that iPhone, so sign in to the account you want them in. Keep the app installed until you do. If a Gem purchase has not appeared after a few minutes, keep the app online and open the Store again; delivery completes on the next inventory sync.
For a missing purchase, email us with the product name, approximate purchase time, and your Chonky player ID. Do not send card details or your Apple Account password.
Refunds are handled by Apple: visit reportaproblem.apple.com.

Ads are only for players who say they are 18 or older, and they are on by default once an adult signs in. Players who say they are under 18 get no ads and no tracking prompt.
Signed-in adults may see one small banner above the main tabs. The Campfire choice appears only after the Daily Walk's normal reward is complete. Apple's tracking prompt decides personalization: allow tracking and ads can be personalized; decline, or leave tracking restricted, and they are not. To change your answer, open Settings > Age & Ads in Chonky and tap iOS Tracking Settings.
The permanent No Banner Ads purchase removes passive banners only. An active Chonky Club membership also suppresses banners. Use Restore Purchases in Settings after reinstalling or changing devices.
If an ad is still preparing, stay online and try again later. Ad fill is not guaranteed.
After a completed ad, AdMob must send server-side verification to RevenueCat and Chonky Live must accept RevenueCat's authenticated reward event. Keep the app online; the one Gem will appear automatically after verification. Do not watch or buy anything again to fix a delay.
If a verified Gem is still missing after 15 minutes, email us with the approximate time and your Chonky player ID. Do not send advertising identifiers, passwords, or payment details.
You can turn ads off any time in Settings, under Age & Ads. Read the ad privacy details.

You can export a copy of your online game data from inside the app.
You can delete your account from inside the app at any time. See the privacy policy for what this covers.